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Jobseeker's Allowance (JSA)
Department for Work & Pensions
Make a complaint
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Your details
Name
National Insurance Number
Postcode
Phone number
What is your complaint about?
Contacting Jobcentre Plus
Waiting times or delays
Confusing or incorrect information
DWP staff
Payments
Other
Complaint details
I can't get through on the phone
Interpreters not available
Office closures
I've been passed from one member of staff to another
I have to keep contacting you
You lost my forms, documents, or certificates
Benefit payment delays or missing payments
You haven't returned phone calls or replied to correspondence
You haven't kept promises
I don't understand the information you've sent me
You haven't given me the information in the format I asked for
You sent too much or confusing information
My personal details are wrong
You asked for the same information more than once
Staff didn't help me
Staff were rude or abusive
Staff discriminated against me
Staff were unprofessional
You paid me the wrong amount
You stopped my money for the wrong reason
Other
What happened and when (1500 characters)